Kerasilk/Qiqi treatment pre-paid package purchase
Bookings must be made for each package purchased.
Changed your mind? We do not refund for change of mind, if you found it cheaper elsewhere, decided you simply don’t like it or have no use for it.
Cancellations and Refunds
Products purchase online
Shipping Orders received before 12 pm Monday to Friday will be shipped the same day. Any orders received after 12 pm will be shipped the next business day. A physical address is required (work or home) for all deliveries. When your order is shipped you will receive a shipping confirmation email with a link to tracking details It can take a bit of time for your order to enter their system so if it doesn’t show up straight away, please check back later.
Shipping Rates New Zealand
Shipping Flat rate $8.00 If you have a rural address the courier may sign for your parcel and either keep it in their van or return to the depot with it if unsafe to leave.
Terms and Conditions of Sale Delivery Policy (within New Zealand)
All goods will be dispatched from our premises and delivered to you by NZ post. Goods will usually arrive within 1-3 days of dispatch. Should goods arrive damaged please refer to our Refunds policy below. All prices quoted in New Zealand Dollars.
Returns & Refunds Policy
Damaged Goods If products are damaged during transit we will meet our obligations under the Consumer Guarantees Act and therefore we will replace the product.
If this has happened to your order, please email firstname.lastname@example.org with your order number and pictures of the damaged product. You will need to hold onto the damaged product while the returns claim is under process.
Damaged Goods and requests for a replacement should be sent to:
Hair spa Wellington – 13 Murphy street, Thorndon, Wellington 6011
Refunds All sales are final, products purchased can not be exchanged/returned due to change of mind. Products marked on ‘SALE’ are unable to be returned or refunded.
Please contact email@example.com if there are any issues with your order.